FAQS

How about the quality of your product?
      Our products are high quality compared with many rivals.
      We pay a lot of attention to our customers' shopping experience. We do quality control on each item before shipping. We will always put it on our priority.
If the package is detained by customs, who is responsible for clearance of the items?
      It's the buyer.
How much will the shipping cost?
      It depends on the weight of the package and the shipping method you choose. You can have a try to place a order and the system will automatically calculate it for you.
How do I track my order?
      Once the tracking number is available, we will email to inform you, and you can track it online by accessing the website of the relevant delivery company.
When Will My Order Ship?
      Orders are usually processed and shipped within several working days of purchase.
How Long Does Shipping Take?
      Shipping times vary as we ship worldwide from different fulfillment centers based on your location. 
How Do I Cancel An Order?
      We are only able to cancel orders within the first  several hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
What Is Your Return Policy?
      If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within several days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case. Our customer service team will review the request and will send further instructions. Reserves the right to deny any return request.
      You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
      * Cosmetics, Lingerie and underwear/shapewear are final sale for hygienic reasons.
What Methods of Payment Do You Accept?
      We accept Paypal, Credit Card